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Privacy Policy

Last updated: 15 October 2026

Meal49 (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit https://meal49.vercel.app/, place an order, or contact us.

By using our website, you acknowledge this Policy. Where applicable law requires consent for a particular use of personal data, we will obtain that consent separately.

1. Information We Collect

Depending on how you use Meal49, we may collect:

Personal and contact information

  • Name
  • Mobile number
  • Email address, if provided
  • Delivery address, landmark, and delivery instructions

Order information

  • Meals, quantities, and add-ons ordered
  • Order ID, order status, order date, and delivery details
  • Item prices, delivery charges, discounts, and total amount

Payment information

  • Payment method and transaction reference
  • Payment status and related transaction details

Payments may be processed by third-party payment providers. We do not intend to collect or store your complete card number, CVV, UPI PIN, or banking password.

Technical information

IP address, browser type, device information, and website usage data, where collected through our hosting, security, or analytics services.

Location Information for Delivery

When you choose “Use My Current Location” while placing an order, Meal49 may access your device’s location, subject to your browser or device permissions, to identify your approximate delivery location.

We use this location information to:

  • Help identify the delivery point for your order.
  • Help the delivery person find your location more easily.
  • Improve delivery accuracy and reduce difficulty finding your address.
  • Support order fulfilment and delivery-related communication.

Your location may be used to identify or confirm your delivery address and may be shared with the delivery person or delivery partner responsible for fulfilling your order, to the extent necessary to complete the delivery.

Location access is optional. If you do not want to share your current location, you can enter your delivery address manually. Declining location permission will not prevent you from ordering where manual address entry is available.

Meal49 does not intend to use this feature to continuously track your movements. Location access is intended for the delivery purpose described above. You can manage or revoke location permission through your browser or device settings.

We retain location information only for as long as reasonably necessary to fulfil the order, handle delivery issues, resolve complaints, and meet applicable legal obligations.

For questions or requests concerning your location information, contact us at hello@meal49.com.

Please do not submit information that is unnecessary to fulfil your order.

2. How We Use Your Information

We use relevant information to:

  • Accept, confirm, prepare, and deliver orders.
  • Check delivery availability and identify the correct delivery address.
  • Calculate and display order totals.
  • Process payments, cancellations, and eligible refunds.
  • Send order confirmations and important delivery updates.
  • Respond to customer questions, complaints, and feedback.
  • Prevent fraud, misuse, and unauthorised transactions.
  • Maintain business, accounting, tax, and other legally required records.
  • Protect and improve our website and services.

We will not use your personal information for unrelated purposes where applicable law requires additional notice or consent.

3. Sharing of Information

We may share only relevant information with:

  • Delivery personnel or delivery partners: to deliver your order.
  • Payment providers: to process or verify payments and refunds.
  • Website hosting and technology providers: to operate, secure, and maintain the website.
  • Professional advisers or authorities: where reasonably necessary for legal compliance, dispute resolution, or the protection of rights and safety.

We do not sell customers’ personal information as a business practice. Service providers receiving information are expected to handle it appropriately for their authorised purpose.

4. Cookies and Similar Technologies

Our website or service providers may use cookies or similar technologies for essential website functions, security, preferences, or analytics.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required, we will provide appropriate notice and obtain consent before using non-essential tracking technologies.

5. Data Security

We use reasonable safeguards intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No website or electronic transmission can be guaranteed completely secure. If a personal-data breach occurs, we will take appropriate steps and provide notifications where required by applicable law.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, resolving complaints, maintaining financial records, preventing fraud, and meeting legal obligations.

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements.

7. Your Choices and Rights

Subject to applicable law, you may request to:

  • Access information about the personal data we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of personal data that we no longer need or are legally required to retain.
  • Withdraw consent where processing is based on consent.
  • Raise a concern or grievance about how your information is handled.

To submit a request, contact us using the details below. We may need to verify your identity before responding.

Withdrawing consent may affect our ability to provide certain services, such as delivering an order, where the relevant information is necessary.

8. Children’s Privacy

Meal49 is intended for people who can lawfully place food orders. If you are under 18, you should place orders with the involvement of a parent or lawful guardian where required by law.

If we become aware that personal information has been collected in a manner that violates applicable law, we will take appropriate steps to address it.

9. Third-Party Services and Links

Our website may rely on third-party hosting, payment, analytics, or other services, and may contain links to external websites. Their privacy practices may differ from ours.

Please review the applicable third-party privacy notices before providing information directly to those services.

10. Changes to This Policy

We may update this Privacy Policy when our services, practices, or legal obligations change. The revised version will be published on this page with an updated date.

11. Contact and Grievances

For privacy questions, requests, or complaints, contact:

Business name:Pranjal Gogoi
Brand:Meal49
Business address:Guwahati, Assam, India
Grievance contact:Pranjal Gogoi

We will acknowledge and address complaints within the time required by applicable law.